order issue and others
A very strange issue: on Feb. 19 2012 we toojk $600 cash deposit on order # 206042. We have no record of this order dated Jan. 27 2012 which probably menas that the client did not put any money down. On Feb. 19th, one of my salespeople (Oliver Fragman) put $400 cash down and then decided after looking at other porducts to put another $200 down. We can't figure out why RSA dated the initial deposit of $400 back to Jan. 27 2012. There is no record of this amount from the cash log of Jan. 27 and the cash log of Feb. 19 does balance with that extra $400. Please investigate and advise.
Second issue: we are still having problems with our salespeople being able to print their commissions. If you remember, we had discussed this and you felt that the update of Monday Feb. 13th would correct that. Please confirm.
Third issue: when partially invoicing our parts from an order, RSA automatically adds labor and notes at $0 (examples: 341537 and 341479) which is confusing for our clients. Can we correct that?
Lastly: when finalizing an order, you cannot select 'Notes" upon
completely invoicing out all other itmes so the order stays open.
We have to go back in aftewards and cancel the notes or the order
as it stays open in RSA. Please advise.
Thanls
Scott
Support Staff 2 Posted by RANDY SOULE on 20 Feb, 2012 11:25 PM
Hi
ORDER # 206042
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Cash receipt was $400 was made on feb 19th and appears on cash log
2012-02-19-001.
The explanation was that 206042 was created as a quote (a deposit is
required to make an order). The deposit was added on Feb 19 and this
converted it to an order. Thus the Feb 19th payment.
Currently the date used is the date of the original quote/order. Should the
quote/order date be changed ? The deposit has to be the date of payment so
it appears in cash log.
SECOND : SALESREPS
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Please have one of them rerun the report. Make sure that the field Batch# is
blank and advise.
The update was not completed as we are still having an issue on returns for
inactive items.
LABOR AND NOTES at $0
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INVOICE 341537
3234974 : INSTALLATION HOURLY RATE 2 INSTALLERS
Currently when invoicing, all items get transferred from the order to the
invoice. Which 0 qty should NOT be transferred? NOTES, LABOR, etc (This
could be based on a product type)
Lastly: NOTES
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Modify PRODUCT under SPECIFICATIONS tab
Invoicing Unit(s)
Purchasing Units (s)
Both must be zero or they will not be cleared out. I changed this on NOTES
and that should deal with the issue. Do the same with any other COMMENTS.
Regards
Randy
3 Posted by Scott Phelan on 22 Feb, 2012 08:19 PM
Hi Randy
Thanks for your prompt reply.
Order 206042
The issue was the dating of the $200 as Jan.27 as you can see on the left
hand corner payment line. That was received on Feb. 19th and should show as
such, no? The original date of a quote or order with no $$ should have no
bearing on the dating of when money is accepted.
I'll look into the other stuff this week. Kinda nuts as both Jeremy and
Chris are away at the same time.
Cheers
Scott